Subscription & Payments
Check payment approval
Bank-transfer payments require approval before a learner changes to Premium.
Steps
- 1
Sign in to the parent account.
- 2
Open the learner card or subscription information.
- 3
Check the current subscription or payment status.
- 4
If the payment was approved, refresh the page or sign in again.
- 5
If the learner still shows Trial or Expired after approval, contact Support with the learner username and payment details.
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